/* 客户门户样式（Solvio 浅色风格） */
*{box-sizing:border-box;margin:0;padding:0}
:root{--blue:#2563eb;--blue-d:#1d4ed8;--blue-bg:#dbeafe;--green:#10b981;--green-bg:#d1fae5;--orange:#f59e0b;--orange-bg:#fef3c7;--red:#ef4444;--red-bg:#fee2e2;--ink:#111827;--ink2:#374151;--dim:#6b7280;--dim2:#9ca3af;--line:#e5e7eb;--gray:#f3f4f6}
body{font-family:-apple-system,"PingFang SC","Microsoft YaHei",sans-serif;color:var(--ink);font-size:14px;line-height:1.65;background:#fff}
.portal-page{background:#fff}
.pnav{border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff;z-index:40}
.pnav-in{max-width:1080px;margin:0 auto;padding:0 20px;height:62px;display:flex;align-items:center;justify-content:space-between}
.plogo{display:flex;align-items:center;gap:9px;font-weight:700;font-size:16px;color:var(--ink)}
.plogo-mark{width:32px;height:32px;border-radius:9px;background:linear-gradient(135deg,var(--blue),#8b5cf6);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px}
.plinks{display:flex;gap:24px;font-size:13.5px}
.plinks a{color:var(--dim)}
.plinks a:hover,.plinks a.cur{color:var(--blue);font-weight:600}
.pmain{max-width:1080px;margin:0 auto;padding:40px 20px 80px}
.pbox{max-width:680px;margin:0 auto}
.pbox h1{font-size:22px;margin-bottom:6px}
.dim{color:var(--dim);font-size:13.5px}
.perr{background:var(--red-bg);color:#991b1b;border-radius:9px;padding:10px 14px;font-size:13px;margin:12px 0}
.prow{margin:16px 0}
.prow label{display:block;font-size:13px;font-weight:500;margin-bottom:6px;color:var(--ink2)}
.prow input,.prow select,.prow textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:14px;outline:none;font-family:inherit;background:#fff}
.prow input:focus,.prow select:focus,.prow textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(37,99,235,.1)}
.prow textarea{min-height:130px;resize:vertical}
.prow.two{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.pbtn{display:inline-flex;align-items:center;justify-content:center;border-radius:10px;font-size:14px;padding:11px 22px;cursor:pointer;border:1px solid transparent;transition:.15s;text-decoration:none}
.pbtn.primary{background:var(--blue);color:#fff}
.pbtn.primary:hover{background:var(--blue-d)}
.pbtn.ghost{border-color:var(--line);color:var(--ink2);background:#fff}
.pbtn.big{width:100%;font-size:15px;padding:13px}
.success-box{text-align:center;padding:30px 10px}
.s-ico{width:64px;height:64px;border-radius:50%;background:var(--green-bg);color:var(--green);font-size:30px;display:flex;align-items:center;justify-content:center;margin:0 auto 16px}
.success-box .tid{font-family:monospace;font-size:17px;color:var(--blue-d)}
.s-btns{display:flex;gap:12px;justify-content:center;margin-top:22px}
/* 工单详情 */
.t-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:22px;flex-wrap:wrap}
.t-head h1{font-size:20px}
.pbadge{display:inline-block;font-size:12px;padding:3px 12px;border-radius:999px;font-weight:500}
.pbadge.open,.pbadge.assigned{background:var(--blue-bg);color:var(--blue-d)}
.pbadge.in_progress{background:var(--orange-bg);color:#b45309}
.pbadge.resolved{background:var(--green-bg);color:#047857}
.pbadge.normal{background:#eff6ff;color:var(--blue-d)}
.pbadge.high{background:var(--orange-bg);color:#b45309}
.pbadge.urgent{background:var(--red-bg);color:#b91c1c}
.pbadge.low{background:var(--gray);color:var(--dim)}
.t-progress{display:flex;max-width:600px;margin:6px 0 26px}
.t-step{flex:1;text-align:center;position:relative}
.t-step .t-bar{height:5px;border-radius:3px;background:var(--line)}
.t-step.on .t-bar{background:var(--blue)}
.t-step .t-label{font-size:12px;color:var(--dim2);margin-top:7px}
.t-step.cur .t-label{color:var(--blue-d);font-weight:600}
.t-cols{display:grid;grid-template-columns:1.7fr 1fr;gap:22px}
.msg{border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-bottom:12px;background:#f9fafb}
.msg.agent{background:#eff6ff;border-color:#dbeafe}
.msg-head{font-size:13px;font-weight:600;margin-bottom:6px}
.msg-head span{font-weight:400;color:var(--dim2);font-size:11.5px;margin-left:8px}
.msg-body{font-size:13.5px;white-space:pre-wrap;word-break:break-word}
.t-reply{margin-top:18px}
.t-reply textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px;min-height:100px;font-size:14px;font-family:inherit;outline:none;resize:vertical}
.t-reply textarea:focus{border-color:var(--blue)}
.t-reply .pbtn{margin-top:10px}
.resolved-tip{background:var(--green-bg);color:#065f46;border-radius:10px;padding:13px 16px;font-size:13.5px;margin-top:16px}
.t-side-box{border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:14px}
.t-side-box h3{font-size:13px;color:var(--dim);font-weight:600;margin-bottom:10px}
.t-side-box dl{display:grid;grid-template-columns:80px 1fr;gap:7px 10px;font-size:13px}
.t-side-box dt{color:var(--dim2)}
.t-side-box dd{color:var(--ink2)}
@media(max-width:800px){
  .t-cols{grid-template-columns:1fr}
  .prow.two{grid-template-columns:1fr}
  .plinks a:nth-child(n+3){display:none}
}